Refund and Returns Policy

At KHANINYAN, every piece is made with care, and we want you to be completely happy with your order. Because many of our items are handmade or produced on demand, we are only able to offer refunds, replacements, or exchanges for items that arrive defective, damaged, or incorrect. We do not accept returns for change of mind, incorrect size selection, or similar reasons.

1. What Is Covered

We will replace or refund your item if:

• It arrives physically damaged (e.g., torn fabric, broken clasp, cracked pendant)
• It has a manufacturing defect (e.g., faulty stitching, print errors, material flaws)
• You received the wrong item or an item that doesn’t match your order

2. What Is Not Covered

• Change of mind or no longer wanting the item
• Incorrect size, color, or style chosen by the customer at checkout
• Minor color variations due to screen display differences
• Normal wear and tear after use
• Items damaged due to misuse or improper care

3. Reporting Window

Claims must be submitted within 7 days of delivery. Please check your order as soon as it arrives. Claims submitted after this window cannot be accepted.

4. Proof Required

To process your claim quickly, please email support@khaninyan.com with:

1. Your order number
2. Clear photos (and a short video, if possible) showing the defect or damage — including the packaging/label if the item arrived damaged in transit
3. A brief description of the issue

Claims without photo evidence cannot be processed.

5. How It Works

• Send your claim with photos to support@khaninyan.com within the reporting window above.
• Our team reviews your claim, usually within 2–3 business days.
• If approved, we will offer a free replacement or a full refund to your original payment method — your choice.
• In most cases you will not need to return the defective item — just keep it and your proof, unless we request otherwise.

6. Refunds

• Approved refunds are issued to your original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

7. Custom and Made-to-Order Items

Items that are custom-made or made to order are only eligible for replacement/refund if they arrive defective or damaged — the same rules above apply.

8. Contact Us

If you have any questions about this policy or your order, reach out at support@khaninyan.com — we’re happy to help.